Cancellation Policy
General Terms and Conditions for Cancellations
Cancellations by the Participant:
If a participant needs to cancel their booking for any reason, they must notify us via email at info@acroyogaprem.com.
Retreats, Festivals, Immersions, and Events: The booking deposit is non-refundable. If the cancellation is made at least 40 days before the event, a voucher will be issued for the value of the deposit, which can be used for future events under the same conditions. If a participant suffers an injury, a medical condition, or faces force majeure circumstances after the event has commenced, no refund will be given.
*Vouchers can only be used for other events organised by Acroyoga Prem, for the original value of the voucher, and will be valid for two years from the original payment date.
If the participant does not attend the course or event on the agreed date and location, the entire amount paid will be forfeited, and any outstanding balance, if applicable, must be paid to cover the full cost of the reserved spot.
Trainings: All payments made are non-refundable, including enrolment fees and instalments. If cancellation is made at least 60 days before the start of the course, a voucher will be issued for the amount paid, which can be used for future trainings at Acroyoga Prem (subject to the price of the training at the new date when it will be attended).
In the event that a participant suffers an injury, has a medical condition, or faces force majeure circumstances after the course has started, no refund will be given.
*Vouchers can only be used for other editions of the training at Acroyoga Prem, for the original value of the voucher, and will be valid for two years from the original payment date.
Cancellations by the School:
While we strive to ensure that all scheduled events proceed as planned, we reserve the right to cancel any event due to unforeseen circumstances (whether external or internal, such as not meeting the minimum number of participants required to hold the course or event). In the unlikely event that this occurs, 100% of the payments made will be refunded. The school is not responsible for any costs associated with flights, transfers, or other additional expenses. We strongly recommend obtaining travel insurance to cover potential accidents or injuries.
If a refund is applicable, it will be processed via bank transfer to the original account within a maximum of 30 days from the cancellation request. (A form will be provided to request the refund).